Customer Insight Survey - website

Extremely Poor Poor Average Good Excellent
How would you rate your overall experience in the airport terminal today?
Extremely Poor Poor Average Good Excellent N/A
Public transport links to the Airport
Car park facilities / service
Car park accessibility and signage
Car park Meet & Greet service
Passenger drop off / pick up process
Baggage trolley facilities
Car hire services
Appearance and cleanliness of the terminal building
Appearance and cleanliness of toilet facilities
Airport signage
Flight information screens / announcements
Website - ease of use / information
Standard of service at check-in
Special assistance provision (PRM) service
Experience at security search
Standard of service at food outlets
Standard and variety of products at food outlets
Price of products at food outlets
Standard of service at retail outlets
Standard and variety of products at retail outlets
Price of products at retail outlets
Comfort and quality of seating
51° Executive Lounge and Business Lounge standard of service
51° Executive Lounge and Business Lounge standard of facilities and products
Baby and childrens' facilities
WiFi access
Foreign exchange bureau
Passport control experience
Baggage reclaim experience
Arrivals experience
Taxi services
Tourist information
Not at all likely 2 3 4 Neutral 6 7 8 9 Extremely Likely
How likely is it that you would recommend Cardiff Airport to a friend or colleague?

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